Especially in mature markets, for companies and organizations it is becoming increasingly difficult to differentiate from competitors only with products or services. At the same time, the specific design of customer relationships and customer experience is a growing factor for success.
With a customer-centric approach, companies consistently focus on customer relationships from R&D to after-sales. Individual customer wishes, expectations and needs are the center of entrepreneurial activity.
Customers are not only the focus of sales and marketing employees, but everyone in the organization is working on the creation of a unique and tailored shopping experience. The overall objective is a long-term, loyal and profitable relationship with the client.
In our training, we will show you how to implement a customer-centric mindset in your company. You will learn basic methods that support the design of a positive customer experience:
The price is valid per person. Ask for group discounts.