When you look at how work flows through an organization, what you see is often the time when people in teams are actively working on it. Mostly neglected are the wait states. They naturally appear in all organizations around the world when more than one team is working on the same work, or if external dependencies like vendors or agencies are involved. How can you identify them, and how can teams learn to reduce the wait time to deliver quicker and more reliably to their customers, co-operate better and hence improve their team and organizational culture?
What happens when you have specialist workers involved when delivering value to the customer? When you rely on specialist workers, you automatically create dependencies, i.e. key man dependencies, and dependencies between work items. The purpose of this simulation is to experience bottlenecks as a result of assigning work to the specialist. This simulation is relevant when you want to introduce the concept of staff liquidity. It can be used in environments where methods like e.g. Kanban and Scrum are applied.
4 hours simulation, including group discussion, real life simulation and debrief (virtual version; in person if Silke Noll is in Germany).
The course will be run out of New Zealand.
4-5 hours, 8-12am CEST, 6-10pm NZST.
We will collect expressions of interest and then decide about dates that work for everybody. The class can also be run in-house.