When you look at how work flows through an organization, what you see is often the time when people in teams are actively working on it. Mostly neglected are the wait states. They naturally appear in all organizations around the world when more than one team is working on the same work, or if external dependencies like vendors or agencies are involved. How can you identify them, and how can teams learn to reduce the wait time to deliver quicker and more reliably to their customers, co-operate better and hence improve their team and organizational culture?
Many organizations struggle with the phenomena: performance versus cost versus quality and time pressure. Trying to validate all assumptions upfront will in the end lead to bad quality because at a certain point you will be faced with pressure to deliver and then suddenly the item is rushed through the system. Not agreeing on requirements might lead to high risk of failure further in the value stream. But how to find turning point, moment that you know you are over assessing. The urge to get everything cleared out makes that in the end we feel time pressure and we deliver bad quality. In this simulation participants experience the end-to-end flow along a value creation process, from customer request to delivery to the customer. It addresses dealing with assumptions of the upstream, hand-offs and loopbacks.
4 hours simulation, including group discussion, real life simulation and debrief (virtual version only).
The course will be run out of New Zealand.
4-5 hours, 8-12am CEST, 6-10pm NZST.
We will collect expressions of interest and then decide about dates that work for everybody. The class can also be run in-house.